GENERAL INFOS/FAQ'S
SHIPPING
Please allow 4–7 days for order processing. Each piece of jewelry is handmade, packaged, processed, and shipped by me personally. I kindly ask for your patience and understanding while your order is being prepared.
DUTIES & TAXES
Please note that the destination country may impose customs duties and taxes upon delivery. The buyer is fully responsible for any additional charges incurred under these regulations. For detailed information, I recommend contacting your local customs office.
RETURNS & CLAIMS
All sales are final. I do not accept returns.
If there are any issues with the product or damage due to use, please contact me to discuss a possible repair.
Once the package is shipped, I am not responsible for its condition or loss during transit.
For international orders, please note that I do not cover customs fees. Before purchasing, check your country’s import regulations.
Please allow 4–7 days for order processing. Each piece of jewelry is handmade, packaged, processed, and shipped by me personally. I kindly ask for your patience and understanding while your order is being prepared.
DUTIES & TAXES
Please note that the destination country may impose customs duties and taxes upon delivery. The buyer is fully responsible for any additional charges incurred under these regulations. For detailed information, I recommend contacting your local customs office.
RETURNS & CLAIMS
All sales are final. I do not accept returns.
If there are any issues with the product or damage due to use, please contact me to discuss a possible repair.
Once the package is shipped, I am not responsible for its condition or loss during transit.
For international orders, please note that I do not cover customs fees. Before purchasing, check your country’s import regulations.
RIGHT OF WITHDRAWAL
This shop is run by a private individual, not a business owner under Article 4.1 of the Entrepreneurs’ Law of March 6, 2018.
Therefore, the Consumer Rights Act of May 30, 2014 does not apply, especially Articles 27–38 on the right to withdraw from distance contracts.
I do not accept returns or complaints unless the product arrives damaged.
In such a case, please contact me within 48 hours of receiving the package.
Please make thoughtful purchases.
This shop is run by a private individual, not a business owner under Article 4.1 of the Entrepreneurs’ Law of March 6, 2018.
Therefore, the Consumer Rights Act of May 30, 2014 does not apply, especially Articles 27–38 on the right to withdraw from distance contracts.
I do not accept returns or complaints unless the product arrives damaged.
In such a case, please contact me within 48 hours of receiving the package.
Please make thoughtful purchases.
🇪🇺 DERECHOS SEGÚN TU PAÍS / EU & UK LEGAL NOTES
🇪🇪 Unión Europea:
🇪🇪 Unión Europea:
According to Directive 2011/83/EU, the 14-day right of withdrawal applies only to purchases made from businesses, not individuals.
Under the Consumer Rights Act 2015, the 14-day return policy only applies to purchases from businesses. If I'm selling as a private individual, I'm not required to accept returns unless the product is damaged or doesn't match the description.
JEWELRY CARE
JEWELRY CARE
To keep your jewelry looking beautiful, please remove it before bathing, swimming, or exercising. Avoid contact with chemicals, oils, and perfumes.
Wearing jewelry in the sea or chlorinated pools is not recommended.
Although the solder I use is water-resistant, excessive exposure may dull the shine over time.
Each order includes a polishing cloth to help maintain its luster.
Natural patina over time is normal.
I use stainless steel chains and rings, which are durable and corrosion-resistant, and lead-free solder.
RING SIZE
If you don’t know your ring size, visit a local jeweler to measure your finger.
You can also do it at home:
1. Wrap a string or paper strip around your finger (not too tight).
2. Mark where the ends meet and cut.
3. Measure the length with a ruler.
4. Compare your result with an online ring size chart
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